SiS offers the best possible technical support, and in most cases, for less than you would find elsewhere.
We separate ourselves from the competition with a large personal inventory, superior technical backbone, parts on site, proactive monitoring, 24/7/365 availability, and a large network of "feet-on-the-street." We're a full solution provider with highly experienced engineers. SiS’s Maintenance Services allow you to rest easy, knowing whatever it is, we've got you covered.
Why Choose SiS for Maintenance Services?
- We're available 24/7/365 by portal, e-mail, and phone to meet agreed service levels.
- We store high probable parts onsite for same day response needs.
- We're one of the largest privately held VAR's in the industry.
- Our team of experienced engineers are constantly testing, repairing, and providing solutions around our core server, storage, and networking competencies.
- We're a comprehensive, best-purpose IT solution provider helping customers reduce spend and simplify through consolidation, virtualization, and optimization.
ENTERPRISE MAINTENANCE SOLUTIONS
SiS provides a wide array of Enterprise equipment maintenance services. SiS Care includes printer and desktop equipment maintenance, server installation and maintenance and network support.
These services are offered in and out of warranty depending on the manufacturer. SiS specializes in supporting multi-vendor PC environments from the desktop through the mid-range and enterprise network environment. Types of hardware supported includes: servers, laptops, desktops, laser printers, scanners, plotters, matrix printers, hubs/routers, wireless devices, video conferencing equipment and other mid-range systems.
SiS currently performs warranty services and renewals for HP, Dell, Microsoft, Symantec, EMC, etc. All warranty services are delivered to customers in accordance with the OEM’s warranty policies.
In addition to standard warranty, SiS offers a variety of warranty uplift service programs with increased coverage and response time requirements. Out-of- warranty repairs are provided for a wide range of equipment.
Enterprise maintenance provides many benefits to customers, including:
- Improves system reliability
- Maximizes productivity and efficiency
- Lowers your total cost of ownership
- Increases your return on investment
- Decreases system downtime
SiS Care provides expert support to Government and Business with:
- Experienced, qualified, professional, certified technical staff
- Flexible, customizable service solutions to meet your needs
- Quality control through an internal Enterprise Call Management System for call tracking, management and reporting
- Parts inventory management for constrained and highly utilized parts
- Active management of service level agreements
- In and Out of warranty service for a variety of equipment manufacturers
- Emergency after-hours support
- Customer reporting capabilities
The combination of our experienced in-house staff and a comprehensive infrastructure provides high quality, personalized customer service, complete tracking of service incidents, cradle to grave call management, effective and accurate communications with our clients, automated parts ordering and management, and detailed client reporting.